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My order was marked delivered but it’s not here.Updated 3 months ago

If your tracking shows your order as delivered but you haven’t received it yet, we recommend taking the following steps:

  • Check around your home or delivery location, as carriers may leave packages in a secure or hidden spot.

  • Confirm with neighbors, household members, or building management who may have accepted the package on your behalf.

  • Review the shipping address in your order confirmation email to ensure it was entered correctly.

In some cases, carriers may mark a package as delivered 1–3 business days before it actually arrives. We recommend allowing a short additional window for delivery.

If you need additional assistance or have questions, feel free to reach out to our team and we’ll be happy to help.

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